Refund Policy

Last updated: August 14, 2026

Who we are

This Refund Policy for POLIFLY.AI LLC (doing business as Polifly) ("we", "us", or "our") explains how refunds work when you subscribe to or purchase our services ("Services"). By subscribing you agree to this policy along with our Terms of Service and Privacy Policy.

All sales final

Polifly is a digital subscription that gives you instant access to AI analysis, copy trading, and other premium tools the moment your payment goes through. Because delivery is immediate, and except where required by law, all payments are non refundable. By subscribing you expressly agree that performance begins immediately, you waive any statutory cooling off or withdrawal right where waiver is permitted, and you accept that, except where required by law, no refunds will be issued for unused time, unused features, or change of mind.

How to cancel

You can cancel anytime from Settings, from the Stripe or Whop customer portal, or by emailing polifly.ai@gmail.com. Cancellation stops future renewals. You keep premium access until the end of your current billing period and you will not be charged again. Except where required by law, we do not prorate or refund partial or unused days.

Free trials and promotional offers

Any free trial or promotional price converts to the standard recurring subscription automatically at the end of the promo period unless you cancel first. Promotional and one time offers may be limited to new customers, cannot be combined with other offers unless we say so, and are also non refundable once redeemed.

Trading and copy trading losses

Polifly is an information tool. Except where required by law, we do not refund or compensate any losses from your bets, copy trades, wallet activity, slippage, gas costs, market resolutions, platform outages, or any decision you make using AI outputs. Every trade and every bet is your decision and your responsibility. Following any trader or signal is never a guarantee of returns and can lead to total loss.

Bugs and outages

If something breaks, email us and we will work quickly to fix it. Bugs, downtime, service interruptions, feature changes, feature removals, model changes, third party outages, and changes to any integrated platform do not qualify for a refund and do not entitle you to any credit, extension, compensation, or continued access, except where required by law.

Discretionary courtesies and equal treatment

Any refund, partial refund, credit, extension, discount, coupon, retention offer, or one time exception we ever grant is a discretionary courtesy only. It is not an admission of fault, does not modify this policy or our Terms of Service, is not a precedent, and does not obligate us to offer the same or similar treatment to you or to any other user, whether or not their situation appears similar. We apply this policy uniformly and reserve the right to decline any request without explanation, to the extent permitted by law.

Billing errors

If you were charged in error (for example, duplicate charges or a charge after a confirmed cancellation), email polifly.ai@gmail.com within 60 days of the charge with the transaction details and we will refund the erroneous amount. Requests submitted after 60 days may not be honored.

Chargebacks

If a charge looks wrong, please email us first so we can resolve it. Filing a chargeback or payment dispute without contacting us may result in immediate suspension or termination of your account and a permanent ban from future purchases. We reserve the right to recover disputed amounts and reasonable costs to the extent permitted by law.

EU, UK, and other statutory rights

If you are a consumer in the EU or UK, you would normally have a 14 day right of withdrawal for online purchases. By starting to use the paid Services immediately after checkout, you expressly request immediate performance of the contract and acknowledge that you lose that right of withdrawal once performance has begun, to the extent permitted by law. Nothing in this policy limits any non waivable consumer rights you have under your local law, including rights that apply if the Services are not as described or not of satisfactory quality. If a mandatory right applies to you, email us with the details and we will honor it.

Taxes

Prices exclude any applicable taxes, duties, or bank fees unless clearly stated otherwise. Any taxes we are required to collect will be shown at checkout or on your receipt. Refunds, where issued, are net of any non recoverable taxes or fees.

Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be on this page. Continued use of the Services after an update means you accept the change.

Contact

Questions or issues? Email polifly.ai@gmail.com and we will get back to you.